Privacy Policy:

Last Updated 3/5/2025

We are so happy you found your way to our corner of the internet. Thank you for becoming a part of our online community at Lavender Haven Counseling PLLC ("Company," "we," "us," “our"). As you browse our Website, please know that we respect your privacy and are committed to protecting it through this Privacy Policy (“Policy”). This policy lays out how we may collect, store, use, and share any information that we gather from you when you access and use our Website www.lavenderhavencounseling.com (“Website”). Please review this Privacy Policy very carefully. By accessing our website, you are agreeing to this and are expressing that you have been given reasonable access to review this Policy prior to your continued use of our Website. This Agreement is binding as of the date you access our Website.

Privacy Policy Purpose

We want to be open and transparent in communicating how your data and information may be collected. This is the best way to ensure you are informed when browsing our Website or interacting with our Company on other related platforms. This summary will give you a clear understanding of where our privacy policy applies, where it does not apply, and how it is updated over time.

Our policy governs any information we may gather:

- Through our Website.

- Through any chat, user submission, and electronic messaging features on the Website.

- Through email or newsletter opt-ins, text, or other marketing features you interact with on the Website.

- Through any downloadable products or features on this Website.

Our policy does not govern any data or information we collect that is gathered offline. The Company has no control over data or information gathered by any third-party websites or partners we may link to, including affiliates. Should you not agree to any provision of our Company’s policy, you will no longer use, navigate, access, or browse our Website. By continuing to use our Website, you are agreeing to the practices we lay out in this policy.

Age Requirements

We do not knowingly collect personal information from children under 16 years of age for any reason or in any circumstance. No one under the age of 16 may access, use, create an account, make any purchases, or provide any information through our Website without verified parental consent.

In the event we are made aware that we unknowingly gathered personal information or data from an individual under the age of 16, we will promptly delete any related data. Should you have cause to believe we have gathered such data, please email us at info@lavenderhavencounseling.com. Thank you in advance for helping us stay proactive in the data collection process.

Collected Information

As you browse and navigate our Website, some of your personal information will be automatically collected.

We want you to understand what types of personal information we collect and how it is typically collected.

Information we collect includes the following categories and kinds of personal information:

- Contact information including full name, address, email address, and phone numbers;

- Financial Information including credit and debit card and bank account information;

- Geolocation information;

- Demographic information including gender, age, and employment information;

- Internet and website usage data;

- Other identifying information such as IP address, social media usernames, passwords, and other information used for authentication and access.

This information and data are collected when you provide it to us or automatically as you browse our Website. Your information may also be collected from third parties such as our business partners.

Sources of Information

Your information may come from the following sources:

- Directly from you - for example, when you create an account, sign up for a newsletter, contact our Company, submit correspondence or inquiries to our Company through the Website, or purchase a product.

- From third parties - for example, such as data vaults, data shares, and/or social media sites.

- Passive data collection processes that use such tools as cookies.

Automated Collection Processes

We use automated data collection technologies—including but not limited to browser cookies, flash cookies, bots, and web beacons—to get a better understanding of your online activity and behavior over time and across third-party websites and applications.

This data is used for research purposes, allowing us to uncover the browsing patterns, behavior habits, expedite search inquiries, and characteristics of our users. This analytic-based information influences our messaging, marketing, user experience, and more—all so we can deliver more value to our users and customers.

Third-Party Tracking Processes

By continuing to browse our Website, you agree to allow cookies and other tracking technologies from third parties unless your browser refuses them.

These cookies may collect personal information or behavior information. This data is frequently used to provide you with targeted internet advertising.

We have no control over the third-party privacy policies or their data collection, use, and sharing practices. For more information about how you can opt out of receiving targeted advertising from many providers, click here: https://optout.networkadvertising.org/?c=1 .

Data Use

We may use your data in the following ways:

- In enhancing your user experience on our Website in a personalized, individualized way whenever possible.

- In shortening your website search inquiries and providing more relevant results.

- In completing any purpose for which you specifically give the information.

- In communication or contact with you directly.

- In advertising to you and our general audience.

- In any other manner set out in our Website’s Terms of Use and Terms of Purchase (if applicable).

- In executing any necessary disclosure under the law or required legal process.

Data Disclosure

We only share your information pursuant to this policy and are dedicated to protecting your privacy. We may disclose personal data to:

- Our affiliates, brand partners, subsidiaries, or other selected partners.

- Our service providers, contracted companies, or persons (i.e., credit card processing, shipping, analytics companies) as necessary for them to effectuate their services.

- Our parties to a corporate transaction involving the company such as a sale of the company or merger and/or acquisition.

- As directed by you or to meet the purpose for which you provided the data.

Opting Out

We only want to communicate with you if you want to hear from us. Please review the following options for opting out of our data collection, use, and communication processes:

- You are generally able to disable or refuse to accept cookies on your browser.

- You may email us at amandajo.ann.serrano@gmail.com with the request to not share your data with third parties.

- If you do not want to receive marketing and advertising emails from the Company, you can unsubscribe via the link provided in emails.

Changes to this Policy

Changes to our Company’s Privacy Policy are necessary as circumstances and the law change over time. Your continued use of the Website means you are agreeing that your data and information will be governed by the most recent updated version of our policy.

Contact

If you have any questions, feedback, or comments, please email us at amandajo.ann.serrano@gmail.com

Good Faith Estimate

At Lavender Haven Counseling PLLC, I believe in transparency when it comes to the cost of your care. As part of that commitment—and in line with the No Surprises Act—you have the right to receive a Good Faith Estimate outlining the expected costs of your services before we begin working together.

Here’s what you need to know:
I’ll provide you with a Good Faith Estimate for any non-emergency services, including counseling and therapy. You’ll typically receive this estimate in writing at least one business day before your first appointment, and you can request one at any time—even before scheduling.

A few important things to keep in mind:

• This estimate helps you understand your potential out-of-pocket costs.

• It’s not a bill or a binding contract, and you are not obligated to move forward with services.

• It’s based on the information we know today and doesn’t account for any unexpected changes during your care.

If you do receive a bill that is $400 or more above your estimate, you have the right to dispute it. You can start the dispute process with the U.S. Department of Health and Human Services (HHS) within 120 days of receiving the bill. There’s a $25 fee for this process, and if the dispute is resolved in your favor, you won’t have to pay more than the estimate provided.

If you have any questions about your Good Faith Estimate or your rights under this law, feel free to reach out. I’m happy to walk you through it!